Privacy Policy
1. Responsible
The entity responsible for the processing of personal data in connection with this website and the online store is:
Dutchstore.ch
Marloes Tresch-Klaassen
Untergässli 3
8782 Rüti GL
Switzerland
Email: dutchstore@dutchstore.ch
Phone: +41 55 643 30 79
VAT ID: CHE-422.683.610
2. General information
We place great importance on the protection of your personal data. The processing of personal data is carried out in accordance with the applicable legal provisions on data protection, in particular the Swiss Federal Data Protection Act (DSG).
This privacy policy informs you about what personal data may be processed in connection with Dutchstore.ch, for what purposes this is done, and to which categories of recipients data may be disclosed.
The scope of the data actually processed depends on how you use our website and online store and on the services you use.
3. Visiting our website
When you visit our website, technical data may be processed, depending on the website’s technical configuration and the systems used.
This may include, for example:
- IP address
- date and time of the visit
- pages visited
- information about the browser and operating system
- language settings
- technical information about the device used
This data may be processed to ensure the technical availability, security, and maintenance of the website, as well as to detect and resolve technical issues.
We currently do not use Google Analytics or any similar web analytics services.
4. Orders and customer data
When you place an order through Dutchstore.ch, we process the data necessary to process and fulfill your order.
This may include, among other things:
- last name and first name
- billing and shipping addresses
- email address
- phone number
- products ordered
- order and billing information
- selected payment method.
The data may be used, among other things, for:
- processing and confirming your order
- delivering the ordered products
- preparing and processing invoices
- processing and verifying payments
- answering questions
- handling returns and complaints
- complying with legal obligations
5. Payment via online banking or QR invoice
If you choose to pay in advance via online banking or a QR invoice, we will process the information needed to generate the invoice and to allocate and verify the payment.
This may include, for example, your name, invoice number, and the amount due. The information may also be processed for accounting purposes and to comply with legal obligations.
6. Payment via PayPal
When you choose to pay via PayPal, the payment is processed through PayPal’s systems.
To execute and process the payment, personal data and order information may be transmitted to PayPal or processed by PayPal. The specific data processed by PayPal depends, among other things, on the selected payment method and on PayPal’s terms and conditions and privacy policy.
For more information, please refer to PayPal’s privacy policy.
7. Contact
When you contact us by email, phone, or through a contact form, if available, we process the information you provide to the extent necessary to handle your question or request and to facilitate any further communication.
The information may also be retained when necessary to process an order, contract, complaint, or to comply with a legal obligation.
8. Newsletter
When you sign up for our newsletter, we process your email address and the information necessary to send and manage the newsletter.
We use Brevo (Brevo SAS) to send our newsletter.
Brevo processes personal data in connection with the services it provides. Brevo states that the databases in which customer data is processed and stored are hosted within the European Union. Depending on the features used, additional technical data may be processed when sending newsletters. When you sign up for the newsletter, information about your subscription may be stored to verify your subscription and the consent you have provided. You can unsubscribe at any time using the unsubscribe link at the bottom of each newsletter. After unsubscribing, your email address will no longer be used to send regular newsletters.
Brevo’s processing of data is based on the applicable contractual and legal provisions. For this purpose, Brevo provides, among other things, a Data Processing Agreement.
9. Cookies and similar technologies
Dutchstore.ch uses cookies and similar technologies that may be necessary for the technical operation of the website and online store.
These cookies may be necessary, for example, for:
- the functioning of the shopping cart
- completing the ordering process
- remembering certain settings
- the technical operation and security of the website.
In our current configuration, only technically necessary cookies are enabled. We do not currently use Google Analytics and have not enabled any Google Analytics, YouTube, or Google Maps cookies. In principle, consent is not required for technically necessary cookies when they are necessary for the operation of the online store as requested by the user.
You can manage or delete cookies through your browser settings. Disabling necessary cookies may result in certain parts of the online store not functioning at all or not functioning properly.
10. Disclosure to Third Parties
Personal data may be disclosed to third parties when necessary to provide and perform our services, to process orders and payments, to provide technical support, or when we are legally required to do so.
This may include, among others:
- payment service providers, such as PayPal
- shipping and delivery services
- hosting and IT service providers;
- providers of online store and technical services
- newsletter and communication services, such as Brevo
- accounting or administrative service providers, to the extent necessary
The scope of the data transferred to third parties is limited, to the extent possible, to the data necessary for the specific purpose. When personal data is transferred to recipients abroad, the applicable legal provisions regarding international data transfers are observed.
11. Retention period for personal data
We retain personal data for as long as necessary for the purpose for which it was collected or for as long as statutory retention requirements apply.
In particular, data related to orders, invoices, and accounting may be retained for the period prescribed by law.
When personal data is no longer needed and there is no legal retention requirement, it is deleted or, if appropriate, anonymized.
12. Data protection
We take appropriate technical and organizational measures to protect personal data against loss, destruction, unauthorized access, alteration, or unauthorized disclosure.
Despite these measures, absolute security cannot be guaranteed when data is transmitted over the Internet.
13. Your rights
Within the limits of the applicable legal provisions, you may, among other things, obtain information about the processing of your personal data and, to the extent that the legal conditions are met, exercise further rights.
These may include, among other things:
- information about the processing of your personal data;
- access to the personal data being processed about you;
- correction of inaccurate personal data;
- erasure of personal data, provided there is no legal obligation to retain it;
- restriction of certain forms of processing;
- objection to certain forms of data processing;
- data portability, provided such a right exists under applicable law
If you have any questions about the processing of your personal data or wish to exercise your rights, please contact us at: dutchstore@dutchstore.ch
To the extent permitted and necessary by law, we may take appropriate measures to verify the identity of the requester.
14. Changes to this Privacy Policy
We may update this privacy policy as necessary, for example, if our website, our services, the technical systems we use, or legal requirements change.
The version published on our website is the current version.
We recommend that you review this privacy policy from time to time.
© Dutchstore.ch | As of September 2026